It is frustrating to order an item out of excitement, but your order directly becomes back-ordered. When something is back-ordered, a delay of 1 to 2 weeks is expected, depending on how fast the new stocks are received. If the expected delay is longer than 2 weeks, it is better to buy another similar model or cancel the order.
Many people who ordered high-demand mobile phones at T-mobile complained that their phones are back-ordered. However, this is common to all the stores when they run out of stocks. So today, let’s learn about the actual procedure behind a back-ordered item.
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What is a backorder?
Backorder is a term used in the world of business to describe when a company cannot fill an order for a good or service that it has been given. This is because the item is out of stock or there are not enough providers to provide it. When buying items that are not in stock and have a delayed delivery date, they will be put on backorder. This includes shoes, books, and other physical goods not available in stores.
International backorder
International backorder means the item you ordered is out of stock, and the seller says it will ship when they have more in stock.
Due to customs regulations, there are limitations in shipping international orders. Due to inventory levels at specific outlets, sometimes an item can display as in-stock but then say “on backorder” after an order is placed. When this happens, you can swap the back ordered item for something else to contact the store’s Customer Service.
Pre-order backorder
A pre-order is when you order something from a retailer that has not yet been released. A product’s release date is often planned even though the item may not be available yet. Pre-orders guarantee customers the ability to receive their product as soon as they’re ready. In addition, manufacturers accurately predict the demand levels in the upcoming period, thus increasing their potential sales.
So if you pre-order and the receipt says the item is back-ordered because they have not started manufacturing yet. So there are no stocks. Therefore they use back-ordered instead of saying no stock.
Reasons for backorder
The nature of the backorder and the number of items on backorder will determine the time it takes for the customer to receive the ordered product. The higher the number of items back-ordered, the higher the demand. The reasons for backorder are;
- The need for a company’s product outweighs its supply.
- Items are still in the manufacturing and production process.
- Due to COVID, there are lockdowns, a shortage of drivers workers, and various store issues.
- The rush during festive seasons. For example Christmas season.
- Shipping issues and other problems getting delivered across the world.
What happens when a product says it is on backorder?
If an item is out-of-stock, it displays “On Backorder” status on the product page or in the shopping cart. Even if a product is labeled “On Backorder,” it is still available for order. And most items will be replenished within a few days.
Nothing is shipped until the items are back in stock when a full order is back-ordered. You will be notified by email of your purchase whenever the items are unavailable. Once the things return to the inventory, we’ll get your order packaged and shipped and send a second email to confirm that the item is on the way.
When a part of an order is on backorder, the available items are usually shipped right away. The back-ordered items are shipped separately as soon as they are available. If the order is shipped in multiple packages, the split shipment is usually not charged.
When your ordered item is back-ordered, you still have that chance to can swap it for something similar. If not, you can completely remove it from the order by contacting our Customer Service. On rare occasions, orders that have been on backorder for more than 25 days are automatically canceled, and an email notification is sent.
How long does backorder take T mobile?
Although it mainly depends on the company and the type of product, phones that are back-ordered usually take about 14 days. First, the customer pays for the phone. Then T mobile keeps it up to date on the delivery schedule. In the meantime, t mobile can ship phones and other devices in stock or provide alternative options if the customer needs is in a hurry to have the item.
A company is doing well if they fulfill the late orders quickly. This way, T mobile helps it increase the demand for its products expand the customer base by creating value around its product and brand.
T mobile avoids the long waiting time. In addition, they do not only risk selling but also not risk losing the loyalty of their customers.
The procedure
Most companies have to follow a set date to make sure that orders are processed and received. With T-Mobile, they have to ship the product within 30 days of the order processing.
If you are expecting a back-ordered item, it will take 2-3 days for the bank to process the purchase. Once the payment is received, T-mobile will start to process the order. The item will be shipped within 30 days after your payment. If your order is back-ordered, you have to wait until the stocks are restocked for the item to be shipped.
The standard shipping comes via UPS ground, and it is shipped from the UPS end within 24-48 hours. Yet it can take 3-4 days to be delivered to you, or there might be further delays such as unforeseen weather conditions and more, and the delivery can be further delayed due to them.
General ETA
Another thing that you must know about the backorders with T-Mobile is that despite all these factors that might contribute to a delay or something like that, they are usually delivered within 14 days, which means you don’t have to wait much at all for that.
There might be some expected delays due to the payment processing or the delivery time after the order is shipped from the T-Mobile end.
But you can expect to receive them anytime between 14-30 days, and you will be able to enjoy the best services from the right carrier, including the phones and all these devices. So, you can backorder from T-Mobile, and you don’t have to wait much.
How long will it take for T Mobile to process an order?
The time will vary by ordered item and per card, because some banks and credit cards take longer to get authorization, while some banks do not assume that much longer than others do.
Another factor that may affect a delay in order is changing your credit card at the time of processing. If the card number remains the same, you may have changed the validity date and CVV of the card, and if the card number is changed, it will lead to cancellation.
You can always check your order via the T-Mobile website and know the processing times of your order.
How long does it take for a back-ordered item to ship?
Mostly the standard shipping comes via UPS ground, and it is shipped from the UPS end within 24-48 hours. Yet it can take 3-4 days to be delivered to you, or there might be further delays such as unforeseen weather conditions and more, and the delivery can be further delayed due to them.
If the item has an overwhelming demand and is on backorder, it will ship within three weeks. You will get an email confirming your order has shipped and credit the shipping charges. You can check the status of your order via a tracking link.
Sometimes the back-ordered items come with additional costs due to special shipping terms and customer service requirements.
