The Xbox One X is a beast of a machine. The i7-7700K is the fastest processor and graphics chipset on the market and is great for gaming on 4K televisions.
With all those advanced features, however, there can be downsides. Not every Xbox owner has experienced issues with their new console. Some users report that their Xbox One X has an HDMI port that won’t stay plugged in or keeps snapping back out after being announced just once.
Some units of the original Xbox One have also been reported to have this (sporadic) defect; this issue isn’t specific to just the X. Luckily, there are ways around the Xbox Series X HDMI Port Broken issue if you’ve received one of the defective consoles.
- 1 Check the HDMI Port for Damage
- 2 Repair or Replace Your Xbox One X (Or Either)
- 3 Try a Different HDMI Cord and Port
- 4 Try a New HDMI Port in a Different Location and on a Different TV
- 5 Fix Your Xbox One X with Duct Tape (Yes, Really)
- 6 Contact Xbox Support (optional)
- 7 How much does it cost to fix an Xbox HDMI port?
- 8 Conclusion
Check the HDMI Port for Damage
Before you start troubleshooting, it might be worth looking at the port itself to ensure nothing’s wrong with it. Jostling the console’s port can damage it and cause this issue.
This can happen if you move the console around a lot while using the HDMI cord. Dirty HDMI port can cause the console to not recognize the HDMI cable.
If you’ve taken the console apart for any reason, it could also make the HDMI port more susceptible to damage. To check for damage to the port, plug an HDMI cord into the TV and select the HDMI input.
If the console’s screen remains black, the port is likely damaged. If the screen on the console turns on but has poor image quality or pixels missing from it, then there’s a decent chance that the port is damaged.
Repair or Replace Your Xbox One X (Or Either)
As stated above, people have reported this issue with both the X and the original Xbox One.
This can be due to several problems, but the most likely culprit is a flaw in the manufacturing process that leaves a small amount of debris or dust inside the console’s HDMI port. If this is the case, it’s doubtful that cleaning the port would fix the issue.
If you’ve tried to clean it, re-plug the cord, and the console still has the problem, it’s likely a defect in the console itself. The defect may be covered under warranty depending on how long you’ve owned the console.
You can contact your seller or Microsoft Support to request a replacement if you recently bought the console. If you purchased the console within the last 30 days, the defect is likely covered under the warranty.
To ensure the console is under warranty, you can visit the Xbox website and enter the console’s serial number. In case the console is still under contract, you can request a replacement. If your console is outside the 30-day window, you can still order a replacement, but you will have to pay a small repair fee.
If you have a warranty claim, it’s worth noting that you’ll have to ship the console to Microsoft to have the repair done.
Try a Different HDMI Cord and Port
If the console’s port and inside aren’t damaged, another common issue is that the HDMI cord is defective. If you’ve ruled out any possible damage to the console, then a different HDMI cord and port on your TV is worth trying to see if the issue persists.
And if you’ve attempted a separate line and the same problem occurs, it’s worth trying a different port on your TV. The console may not receive a strong enough signal from HDMI ports on TV if the console is far away.
Some TVs have ports on the side for devices that are closer to the TV, like consoles and gaming PCs. You could also try plugging the console into a different wall outlet. If you have multiple HDMI ports on your TV and all have the same issue, the issue may be your TV and not the console.
Try a New HDMI Port in a Different Location and on a Different TV
There’s also a chance that your TV isn’t compatible with the console. It might be a compatibility issue if you’ve ruled out any damage to the console and the cords.
If you’ve tried a different cable and port, try plugging the console into a different port on the TV. You could also try plugging the console into an additional TV if you have one available. Try plugging the console into a second port on the same TV to see if the issue is a fluke.
If the problem persists on multiple TVs, the issue may be due to a compatibility issue between the console and the TVs.
Fix Your Xbox One X with Duct Tape (Yes, Really)
If the console’s HDMI port has issues when plugged in, try taping the HDMI cord to prevent movement.
Be careful not to tape the cord too tightly, or it could cause the port inside the console to be damaged. You can also try taping the line to the console’s frame to keep it in place. You’ll have to take the console apart to get to the recessed port. You can find instructions on how to do so here.
When you’re done, you’ll want to ensure that the cord is well-taped. If you’re concerned that the adhesive on the tape might damage the line, you can plug it into the console first, then tape around it.
Contact Xbox Support (optional)
It’s possible that you have a defective console, and there’s nothing you can do. If you’ve tried contacting Microsoft Support and denied your warranty claim, you can try contacting the Xbox Support team again.
Also if you’ve contacted them before and it’s been less than 30 days, you can try to get a new person to help you. And if you’ve reached them before, but it’s been longer than 30 days, you can try calling the main support number at 1-800-4MY-XBOX.
If you’re not satisfied with the support person’s decision and want to escalate your case, you can ask them to put you through to a supervisor. If you’re unhappy with the supervisor’s decision, you can request to speak to a manager.
How much does it cost to fix an Xbox HDMI port?
Depending on the issue Xbox series x HDMI port being broken, the cost to repair your console could run anywhere from $50 to $100. The cost to replace the HDMI port is usually the total cost if the console is out of warranty.
But if the console is still under warranty and the HDMI port is damaged, then a technician should replace the pier for free. If the issue is a compatibility issue between the console and your TV, you can expect to pay a little bit less since it’s likely a quick fix and not a complete repair.
If you’re having any issues with Xbox series x HDMI port being broken, don’t panic. You may need to try a few different things before you find a solution.
The Xbox One X is an excellent console, but it’s not perfect. For a new product, you may see some defects, and some of them are more serious than those with a standard console.
If you’re experiencing Xbox series x HDMI port broken, follow these steps to fix the issue. If your console is under warranty and is experiencing this problem, get it serviced as soon as possible.